refunds policy

If for whatever reason, you are not satisfied with your product and wish to return it to DAMSON for a refund, DAMSON operates a 28 day refund policy from the date of shipping.

In order to qualify for a refund, Consumer MUST have bought the product through damsonaudio.com. Refunds cannot be provided where a third party is involved. In this case DAMSON advises the consumer to contact the vendor where they purchased.

To qualify for a refund, Consumer MUST contact DAMSON within 28 days of shipping notification. Any request for refund after this period will be rejected.

Consumer must notify DAMSON to obtain a Return Authorisation Number ("RAN").  The RAN number should be clearly written on the outside of the package containing the product being sent to DAMSON. DAMSON will not accept a return that does not have a RAN number. Consumer shall bear the cost of shipping the Product to DAMSON.

The product MUST be returned in its original packaging (outer box) and include ANY and ALL accessories. Failure to return the item in the same condition as shipped to Consumer may result in rejection of the refund or additional costs being applied.  Products returned unopened/unused will be refunded in full.  The extent to which you handle the goods is the same as you were assessing them in a shop.

The product MUST be returned in its original packaging (outer box) and include ANY and ALL accessories. Failure to return the item in the same condition as shipped to Consumer may result in rejection of the refund or additional costs being applied.  Products returned unopened/unused will be refunded in full.  The extent to which you handle the goods is the same as you were assessing them in a shop.

All products should be returned to DAMSON at the consumers own cost. Damson has customer returns facilities in the UK, US and China. 

Proof of Postage is not proof of delivery. We recommend shipping using a tracking service.

Refunds can be expected within 14 days of receipt of goods at DAMSON and will only be submitted through to the original credit card or Paypal account. Due to fraud and Anti-Money laundering laws requests to submit funds in any other form cannot be granted.

Please note: Products purchased through third party websites or crowdfunding websites (Indiegogo or Kickstarter) are not entitled to refunds.

Contact Us

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CUSTOMER SUPPORT

If you need to contact us for product support issues please ensure you have read the the FAQs. If your question is still not answered, please complete the form on the right. We aim to respond within 48 hours, excluding weekends and National Holidays which may lead to responses taking a little longer.

ADDRESS

PLEASE NOTE: Do not return items to the address below without having contacted our support team for a return authorisation (RMA) number as detailed in the returns section of our legal page. Damson cannot be held responsible for items sent back without an RMA even if proof of postage is provided.

Damson Audio
7 Stirling Park
Bleriot Way
York
YO30 4WU

SHIPPING INFORMATION

Damson Audio is a UK company. We are based in the UK but we also have fulfilment centres in USA, Central Europe & Australia which allows users of this site to benefit from much lower shipping rates. You may prefer to select one of our other sites more appropriate to your shipping address and currency.

TELEPHONE

As a small efficiently run company we do not publish a telephone number. It is our experience that the majority of phone related enquiries are usually resolved with a quick referral of the FAQ's or by filling out the support form.

By adopting this policy it really does allow us to concentrate on providing the most innovative and reliable products for our customers.