headspace

headspace support

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General

damson headspace-general

  • Using the Aux connector

    A 3.5mm cable was included in the box. Plug one end into the headphone jack of the device you want to play the audio from, and the other end into the headphone jack on the right hand side ear of the headphones. You do not need to power on to listen to audio, but will need to activate ANC.

  • Which Products are compatible with Damson HeadSpace?

    Anything that has an auxiliary cable or has AD2P Bluetooth.

  • How do I pair to HeadSpace by Bluetooth?

    Turn on the HeadSpace by holding down the Bluetooth button until you hear "Power on". Make sure Bluetooth is activated on the chosen device and is able to search. Select "Damson HeadSpace". You will hear the "connected" when it is paired.

  • How do I use the Aux connector?
    A 3.5mm cable was included in the box. Plug one end into the headphone jack of the device you want to play the audio from, and the other end into the headphone jack on the right hand side ear of the headphones. 
  • There is no audio from the Bluetooth device.

    First check that the volume on the device you are playing from is turned up. Check that the device is connected to the correct device in the Bluetooth settings. If you are still experiencing no audio please contact our support team.

  • Can you reset the HeadSpace headphones?

    Yes, run the battery flat by leaving the headphones and ANC turned on. Once flat, please charge for 12-18 hours directly from a wall socket. This will reconfigure the HeadSpace.

  • Does the HeadSpace have a microphone?
    Yes, however, please note the microphone will only work when the headphones are connected via Bluetooth, not the 3.5mm cable.
  • How do the volume and skip buttons work?

    The functions on the headphones themselves will only work if you are connected via Bluetooth, not wired.

  • How do I remove the ear cups?

    Turn the ear cups counter-clockwise to remove. Turn clockwise to add new ones. Please note replacement extra large ear cups are available through our website.

Care & Maintenance

damson headspace-care & Maintenance

  • How do I charge my headphones?
    You should fully charge your headphones before first use. Your headphones should always be charged using a micro-usb cable and plugged in at a mains plug socket at the wall. Do not charge your headphones by connecting to a computer as this will not provide enough power and may cause battery issues. Whilst your HeadSpace are charging, the "d" logo will illuminate red. When your HeadSpace are fully charged, the light will go out.
  • Do you offer out of warranty repairs?

    Yes, our pricing is detailed in the warranty section. Please contact support if you wish to continue with an out of warranty repair.

Contact Us

We have a dedicated support team available if your question is not answered on this page. We aim to respond within 48 hours, excluding weekends and National Holidays which may lead to responses taking a little longer.

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